DoDeDoDo – A Location Based Enquiry Tracking System

The Problem For years WA libraries have been tracking information requests/enquiries that staff (mostly front-of-house) handle in their day-to-day work. From this financial year onwards we are now required to break down these enquiries into five categories: Reference transactions and information requests eResource enquiries Technical enquiries (including public PC…

Angelheaded Hipsters

I saw the best minds of my generation destroyed by madness, starving hysterical naked... - Howl, Part I, Allen Ginsberg. It's the end of what feels like a long month and here I am, quoting Ginsberg. This is for a combination of a few things. The first being that the…