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DoDeDoDo – A Location Based Enquiry Tracking System
The Problem For years WA libraries have been tracking information requests/enquiries that staff (mostly front-of-house) handle in their day-to-day work. From this financial year onwards we are now required to break down these enquiries into five categories: * Reference transactions and information requests * eResource enquiries * Technical enquiries (including public PC and photocopier/printing help) * Community information and Government services enquiries * Any other enquiries (Includ